Making a Good Repair, Part Two: Five Steps for Speaking to Your Partner

In the first of this series, I described the internal steps you can take to prepare yourself for making a repair in your relationship. Once you’ve taken those steps, the next project is actually sitting down with your partner and having a tough conversation. This is where the rubber meets the road in terms of making your repair. 

Anyone can say a quick and half-hearted “I’m sorry,” but if you want to make a repair that lasts, it’s worth taking the time to do it well. A good repair can go beyond fixing the problem; it can lead to a new level of intimacy and trust between you and your partner. 

In this second blog post, I’ll be describing the steps you can take in conversation with your partner to help you address what went wrong, understand your partner more deeply, and set yourself up for a strong and lasting repair. 

  1. Access curiosity about your partner’s experience. This part is not optional, and it is the part that usually isn’t done sufficiently deeply to facilitate healing. Your goal here should be to understand your partner’s perspective well enough that you really get how this was so hard for them. You want to be able to rephrase what they say, and have them let you know what you missed. Ultimately, you want to get it so right that your partner agrees that you understand how they feel. The key here is that you want to go deeper than the facts of what happened; you want to know how your partner perceived what happened. What is their perspective on it? What about it was hard? How did they interpret the situation? How would they have preferred you to handle this situation, and why? It can be challenging to stay grounded and steady while you hear your partner share in-depth about how they were hurt by something you did (or didn’t do). Keep your feet on the ground, breathe steadily, and maintain your curious attitude. Focus entirely on putting yourself in your partner’s shoes. This isn’t the moment to try and explain your viewpoint, tell your partner their perspective is wrong, or patch things up with a quick apology. The deeper you’re able to dig into this conversation, the more likely you are to be able to make a strong and lasting repair. Stay with the conversation until you have a feeling of “Oh, of course! Knowing you as I now do, It makes perfect sense that you felt that way.” Note: this is NOT the same as agreeing, nor is it the same as coming up with action steps. All you are doing is understanding your partner far better than you did before. That’s all.
  2. Show empathy. Now that you’ve gained a deeper understanding of your partner’s experience, this is the moment to show your compassion: “Oh!! I see now”. When it goes well, it sounds something like this: “I now understand that when I did (x), this is what happened for you (description of your partner’s internal experience in depth). I see how you felt (x), and it makes total sense to me that you would feel that way, given the combination of what I did, and what it meant to you.” This is easier for some people than others, and it’s easier in some situations than others. Don’t lie. If you don’t feel it, don’t pretend. Instead, go back to step 1 and try again to really understand your partner. Making a good repair is tough, and it wouldn’t be surprising if you need the help of a coach or therapist.
  3. Apologize. Explain to your partner why you are sorry. Focus on their experience, and resist the impulse to explain your perspective. It will be much better if you save your point of view for later.
  4. Explain what you plan to do differently in the future (if anything). The “if anything” is important here; if you make an agreement now that you can’t or don’t want to follow through on, all the work you’ve put into making a good repair will be for nothing, and the next conversation you have will be even harder. This is not a moment for appeasement. This is a moment to be very, very honest about what you think, and what you intend to do, even if it’s not exactly what your partner wants to hear.
    • If you do intend to behave differently in the future, be very specific and very honest about how you intend to handle future situations. This should go beyond “It was a mistake, and it won’t happen again.” Exactly what happened, step-by-step? What were the individual moments in which you made a choice, and how might you make those choices now? Why is it important to you to change the way you handle similar situations, if that’s what you intend to do?
    • If you don’t feel like there’s anything you want to change in handling future similar situations, you will have to say so now. If that is the case, can you help your partner understand your perspective without getting defensive? An impasse at this point is another great opportunity to find a therapist or coach; that’s a far better strategy than sweeping it under the rug with a blithe but empty promise.
  5. If you’ve expressed a plan to act differently in the future, acknowledge that your partner might have some doubts about your ability to follow through effectively with your plan. This is a concept that comes from Pete Pearson, whose mentorship has strongly influenced my practice. It will probably be hard for your partner to believe that your actions will really change just as a result of one conversation. You can take responsibility for your choices while demonstrating real empathy for your partner’s position by acknowledging that they may be wary to trust you–especially if recurring dishonesty has been an element of the problem. It takes a lot of strength to acknowledge that your partner may have legitimate doubts about your follow-through, but by doing so, you’ll be showing them that you’re paying attention, you care, and you don’t plan to sweep this under the rug. Taking responsibility for your choices and actions is the underlying concept in a good repair, and will go a long way to strengthening your relationship.

Five Steps to Prepare for Repair

People get hurt from time to time in relationships of any kind. This might be as a result of one partner making a mistake they truly regret, and which they never want to repeat. On the other hand, something one partner does might feel awful to the other partner, while from their perspective it doesn’t seem problematic, and they may be not sure why their partner is upset, or convinced they’d do things differently if given the chance. In any of these cases, when you or someone you love is in pain, it is important to mend fences. But what does that mean, really? How do you do it, and what does it entail? And what if you and your partner disagree about what makes sense going forward?

As you can see, repairs are complicated. This blog series will walk you through the complex process of making a good repair. 

A good repair goes beyond saying “I’m sorry.” In fact, a good repair is a bit of an art form. It requires depth and honesty, not empty promises. I think you can make a good repair even if you aren’t ready to say you would never do it again. But I don’t think you can make a good repair without understanding your partner’s experience, emotions, and reactions. And make no mistake, a good repair takes patience. It’s a process that cannot be rushed. Tapping your foot because you are SO ready for your partner to be over it is not going to help. That’s a sure sign you missed a step or two in the process of repair.

A really good repair requires you to take a deep look at what happened for your partner and for you. If you do it well, you will learn a lot about your partner, and possibly even more about yourself. You will figure out what you want to agree to, and what you don’t. This will emerge as you discover what feels most important to your partner and to yourself. You will work together to make a plan that respects your differences, while also protecting one another from harm and responding with love and care to one another’s concerns. You will probably decide to make a plan that involves doing something different in the future, rather than repeating whatever created the hurt, but your options for what you might do differently might be broader than you imagine. 

It can be really tough to take responsibility for your actions and understand your partner’s pain without getting defensive, shutting down, becoming overwhelmed by guilt and regret, or digging in and protecting your right to do what you want to do. None of those responses will facilitate building a stronger connection between the two of you, increasing a sense of safety, or mending the hurt. 

That’s why this first installment in the series will show you how to set yourself up emotionally to make a good repair. I’ll walk you through five steps you can take to prepare yourself internally for the tough conversations to come. Taking these steps before you start a deep conversation will help you get in touch with your best self. 

  1. Ground yourself. Get in a comfortable position and take a few slow breaths, focusing on making a long, smooth exhale. Reflect for a moment, and ask yourself: why am I choosing to make this repair, even though it may be an uncomfortable conversation? How will I benefit from making this repair? How does my choice to make this repair reflect the kind of partner, and person, I want to be? Get in touch with that aspirational part of yourself and ground yourself in it. If it can be boiled down to a power word or phrase, write it on your hand, or keep it at the front of your mind as a mantra. 
  2. Allow yourself forgiveness. Everyone makes mistakes. Treat yourself with grace, and honor yourself for doing the difficult work of taking responsibility for your actions and doing your best to repair any harm that occurred along the way. 
  3. Prepare for some discomfort. If you’re hoping to experience ease, comfort, safety, and trust with your partner, you’ll have to show them that you can really hear things from their point of view. It can be very difficult to hear about discomfort or harm that you’ve caused without shutting down or getting defensive, but holding steady while your partner shares their experience is indispensable to making a good repair. Remind yourself, again, of why you’re choosing to make this repair, and connect again with your aspirational self. You can do this! 
  4. Access generosity for your partner. If you come into this conversation feeling cranky, or wanting to just get it over with, it’s likely your partner won’t feel heard, and you won’t get very far.  Your partner is experiencing feelings. Everyone experiences feelings. In fact, your crankiness is a feeling. Try thinking of your partner while accessing your most warm and loving self. Feel the warmth of your love and caring for your partner, and resolve to bring that spirit forward in your conversation.
  5. Settle in for an in-depth conversation. The point of taking these steps is to move towards making a lasting repair. A deep repair goes a long way; a quick and slapdash one probably won’t make much of a difference. You’re going to need to be prepared to have a long and intense conversation, and possibly to return to the subject several times before you both feel a sense of relief, release, or a shift towards closure. 

Breathe. Feel the warmth of generosity in your heart for yourself and for your partner. Take another moment to feel in touch with your aspirational self. You’ve got this!

Stay tuned for the next installment, in which I’ll walk you through the six steps you’ll take in conversation with your partner to make a deep and lasting repair.

The Disaster That Forced Me To Move My Practice Online

Right now, therapists around the globe are being forced to rethink their practices, learn how to move to online sessions, and deal with the financial ramifications of a slump in their practices—on top of the pandemic anxiety and associated losses, changes in responsibility, and shifts in community involvement that everyone’s experiencing. 

Two years ago, the community I live in experienced a crisis that felt a little similar. In the face of a natural disaster, I was forced to find ways to maintain my practice, despite many variables I could not control, and while dealing with tons of anxiety both personally and collectively. I find the anxiety and grief that I and so many of my colleagues are going through right now very familiar. I want to share some lessons I learned in that crisis with you now, with the goal of providing some encouragement and hope. 

In 2018, my city, Madison, Wisconsin, experienced catastrophic flooding. Roads turned into deep rivers. People were trapped in their cars with the water rising.  Thousands of families’ homes were damaged to the tune of tens of thousands of dollars. One of my neighbors was swept away in the rushing current and drowned.

The next day, all that water continued to drain into the lakes. The water table rose, and the river that cuts through the middle of town spilled over. All but two lanes of crosstown traffic had to be closed, and 60,000+ homes required immediate sandbagging. Disaster response, repair, and recovery efforts affected every person I know.

Because I live on one side of town and work on the other, it was nearly impossible for me or my clients to get to my office. I had to find a way to see my clients, especially considering that they, too, were struggling with anxiety and grief in the face of the disaster. I realized that unless I learned how to do videoconference sessions fast my practice would disappear. 

I started looking into HIPAA-compliant platforms, and I got a lot of practice doing online sessions, despite internal reluctance and concerns that my clients and I shared about whether meeting virtually would be effective or worthwhile. I found that these sessions were still effective in helping my clients need their goals—a discovery that is backed up by multiple studies

At the same time, I realized that the risk of catastrophic circumstances was unlikely to go away in my lifetime. I imagined that extreme weather events of this kind might become more common in the coming years. I decided that I wanted to be prepared should that be the case. I would need to be flexible. 

I’m in a better position now to deal with the current crisis of the pandemic because of my experience in 2018. The ways that I was forced to adapt in that crisis are making it easier for me to flex with these changing circumstances. That’s why I want to offer you this reframe: the things you’re doing now are going to make your practice more resilient in the future. Getting more comfortable with online sessions, figuring out how to cope with a lull in your practice, learning how and when to access aid, lean on colleagues, and offer help to others, developing new strategies to help yourself, your family, and your clients manage high levels of anxiety—none of these things are pleasant, but they all offer an opportunity to learn and grow. This extremely inconvenient learning curve will probably serve you well at some point. You’ll find yourself much more prepared to cope with the next crisis. 

There is one huge difference between the flood in 2018 and the pandemic today. In 2018, it was only my immediate community that was affected. Today, we’re all coping with COVID-19. That’s much scarier, but it also means that we’re all in this together. I feel much less lonely navigating this crisis than I did in 2018, as I am part of a global community of therapists that are going through the same thing. Here’s hoping we can help each other build resilience, draw closer as a community, and lift each other up.